Consultaion services

Trust consultation

The Trust Consultation Center was established in 1975 to improve the service to users of trusts. The center deals with inquiries about the trust business and provides consultation.

To further promote user protection, the Association provides mediation and other services as a designated dispute resolution organization in accordance with the financial ADR system for resolving grievances or when disputes arise concerning the trust business.
The Association has been appointed by the Financial Services Agency as a designated dispute resolution organization in accordance with the Trust Business Act and the Act on Engagement in Trust Business by a Financial Institution. It commenced operations as a designated dispute resolution organization in October 2010.